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FAQ's

Q. Where is your phone number?

Q. How long will my order take to ship?

Q. Do you offer Law Enforcement or Military Discounts?

Q. Where else can I buy one of your products?

Q. I received the wrong product, what do I do now?

Q. Can I Return or Exchange my Order?

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Q. Where is your phone number?

A.  We get this question often, so let's take this opportunity to clear this up. We've done extensive testing and the results are conclusive. The ABSOLUTE BEST customer service we can provide you has proven to be email. In addition to not having a phone number, we also do not have a storefront location where you can come to pick up your order. This helps us provide the best possible service yet keep overhead down and prices low for everyone.

Our Focus and Priority is;
* To correspond with our customers and help with any and all concerns and questions.
* To offer great quality products at reasonable prices.
* To offer a website that offers clear pictures and is easy to use.
* To ship fast (with little or no delays if we can help it!).

In order to provide you the best service we have chosen to operate this way. Much like most other online businesses, this is normal practice by today's standard. We do understand that not everyone agrees but it is our choice. Please do not mistake that for not wanting to help, we are both happy and eager to help via email! As a family run business we value our customers and always have their best interest at heart. 

If you should ever feel ignored, Please DONT! if you are not getting a response there is a reason. We respond to hundreds of email daily and rest assured we do not ignore anyone. If you did not receive a response it is due to us not receiving your email or our response getting stuck in your spam filter.
Please make sure you contact us via the proper channels on our website, that you type in your own email correctly, and that you check your spam filter for a response. Please send customer support questions to support@80percentlowers.com and someone will get back to you asap. 

 

Q. How long will my order take to ship?

A.     Although we're a small business we try and keep everything in stock. That's not always easy as sometimes our material supplies are delayed, our machines have maintenance, and employees need days off. With that being said, we typically get your order out within 12-48 hours. We only sell and take your payment for IN STOCK items and do not allow backordered products to be pre-sold. We want to make sure that anything that you order on our website will get to you as soon as humanly possible and to have you building and shooting for the weekend. 

 

Q. Do you offer Law Enforcement or Military Discounts?

A.     We're very appreciative of those who lay their lives on the line every day for this country. If you are an active duty law enforcement officer or military personnel please contact us for details.

 

Q. Where else can I buy one of your products?

 A.     Because we're a small business, currently the only way to see or buy one of our products is through our website. This allows us to bring a tremendous value to our customers for such a high quality product. We are considering opening dealers and selling in retail stores at some point in the future. 

 

Q. I received the wrong product, what do I do now?

A.      So you got the wrong stuff. We're here to help get this sorted out. Let's walk through a few steps first to see if we can narrow down the problem.

1. Take a look at your receipt

2. Confirm that you have the exact product and SKU that is listed

3. If the product you received does not match the description and SKU of the packing slip please email us and let us know what you did receive. 

4. We will send a return label and get you the correct product as soon as possible. 

 

Q. Can I Return or Exchange my Order?

A. Here is what you can expect should you wish to return part of or your whole order for a refund. 

1. You would contact us at support@80percentlowers.com to get a Return Merchandise Authorization# (RMA#) 
2. We will respond to your request with the RMA#, the ship to address as well as a short list of what you need to include, like your invoice # and reason for your return.
3. We are happy to accept returns, however we do not refund shipping cost in any direction.
4. Once we have received your return, we ask that you allow 7-10 days for processing your return and refunding your account. (Although it is often much quicker)

We are also happy to help with an exchange. In the event that our customers ordered the wrong item or changed their minds on a product, we are happy to exchange a returned item for a different one upon request, assuming we offer this item on our website. In this case we ask for a check for $6.00 to cover the reshipping charges and would provide similar instructions about what to do.

If the reason for return is due to a problem with the order, for example if you feel we shipped something in error, we have a set of questions to help resolve the issue and determine if a new shipment will be in order. In that case we will of course pay the shipping cost. If the order was placed incorrectly or not to your liking then it is back to our return guidelines.